FAQ

1. What are the delivery times?

Our orders are delivered in an average of 4 to 5 business days. Once your order has been shipped, you will receive a confirmation email with a tracking link.

2. Where do you deliver?

We deliver throughout Belgium as well as to other European Union countries.

3. What products do you offer?

MonBabyCosy offers a selection of high-quality strollers, baby accessories, and childcare items, chosen for their safety, comfort, and design.

4. Can I return an item?

Yes, you have 14 days after receiving your order to request a return.
➡️ Returns are free, provided that the product is unused, in perfect condition, and in its original packaging.

5. Is there a delivery fee?

No, delivery is 100% free, regardless of the amount of your order or where you live in Belgium.

6. What payment methods are accepted?

We accept payments by bank card (Visa, MasterCard), Bancontact, and other secure methods indicated at checkout.

7. When will I be refunded in the event of a return?

After receiving and inspecting the returned product, the refund will be issued within 2 to 3 business days via the same payment method used for the purchase.

8. How can I contact you?

Our customer service can be reached by email at:
contact@monbabycosy.com
We respond within 24 to 48 business hours.

9. Are your products suitable and safe for babies?

Yes! All our items comply with European safety standards and are carefully chosen to ensure your baby's safety, comfort, and reliability.

10. Do you offer promotions or discount codes?

Yes! Sign up for our newsletter to receive early access to our exclusive offers and promotions on baby products.