FAQ

1. What are the delivery times?

Our orders are delivered on average within 4 to 5 business days. Once your order has shipped, you will receive a confirmation email with a tracking link.

2. Where do you deliver?

We deliver throughout Belgium as well as to other countries in the European Union.

3. What products do you offer?

MonBabyCosy offers a selection of quality strollers, baby accessories and childcare items, chosen for their safety, comfort and design.

4. Can I return an item?

Yes, you have 30 days after receiving your order to request a return.
➡️ Returns are free, provided the product is unused, in perfect condition and in its original packaging.

5. Are there any delivery charges?

No, delivery is 100% free, regardless of the amount of your order or your place of residence in Belgium.

6. What payment methods are accepted?

We accept payments by credit card (Visa, MasterCard), Bancontact and other secure methods indicated during payment.

7. When will I be refunded if I return an item?

After receipt and verification of the returned product, the refund is made within 2 to 3 working days via the same payment method used for the purchase.

8. How to contact you?

Our customer service can be reached by email at:
savmonbabycosy@gmail.com
We respond within 24 to 48 business hours.

9. Are your products suitable and safe for babies?

Yes! All our products comply with European safety standards and are carefully selected to guarantee your baby's safety, comfort, and reliability.

10. Do you offer any promotions or discount codes?

Yes! Subscribe to our newsletter to receive exclusive offers and promotions on baby products.