Return policy

RETURNS
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Our policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Any item that is not in its original condition, is damaged, or is missing parts for a reason not due to an error on our part.
* Any item returned more than 14 days after its delivery

Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied. If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you have not yet received a refund, first recheck your bank account.
Then contact your credit card issuing company, as the official display of your refund may take a little time.
Next, contact your bank. The display of a refund is often preceded by a processing time.
If you have completed all these steps and still have not received your refund, contact us at the following address:
contact@monbabycosy.com.

Sale or promotional items (if applicable)
Only full-price items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We only replace items that were initially defective or damaged. If you need to replace yours with the same item, send us an email at contact@monbabycosy.com.

Gifts
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit of an equivalent value to the returned item. Once the returned item is received, a gift certificate will be sent to you by mail.
If the item was not marked as a gift at the time of purchase, or if the person who sent the gift had the order shipped to them with the intention of giving it to you later, we will issue the refund to them, and they will therefore know that you returned their gift.

Shipping
To return your product, you must send an email to the following address: contact@monbabycosy.com.

The shipping costs associated with the return of your item are free.
Depending on where you live, the delivery time of your exchanged product may vary.